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Sr. Content Designer, Design Ops - US Remote

Date:  Oct 15, 2021
Location: 

Waltham, MA, US, 02451

Company:  Vistaprint

Who We Are:

Vistaprint's Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications we are obsessed with delivering value. We know our customers' needs, and we strive to exceed their expectations. Touching every element of the business, we're here to grow and build the Vistaprint brand, reach new audiences and offer the best possible experience for every customer. 

 

What You Will Do: 

You'll be involved in every step of the process as part of a cross-functional team connecting and testing ideas to ensuring language quality through launch. You'll partner with program managers, product managers, UX researchers and product managers to continually improve content and evolve content standards and guidelines to elevate the overall quality of our work. 

 

You're perfect for this role if you're versatile, able to plan and write content for web and mobile interfaces, including interaction flows and product tours. And you love working on both high-level strategy and hands-on writing and editing. 

  • Plan, write, edit, test and improve content including interface language, product education materials, product names, navigational nomenclature and other content throughout Vistaprint experience. 
  • Comfortable with experiment design and working closely with designers, ux research and product managers to develop hypotheses and test plans. 
  • Promote content strategy at Vistaprint and in the broader community of design and content professionals. 
  • Drive guidelines, create frameworks, design solutions, influence product vision, manage cross functional projects, and work with leadership to set goals. 
  • Focus on clarity, coherence, quality accessibility and global relevance.
  • Team up with internationalization and localization teams to ensure product experiences are of the highest quality in every language 
  • Partner with creative teams from brief writing to execution of content and beyond, to ensure that strategy is both inspiring and creative. 
  • Provide clear meaningful feedback in creative review to ensure editorial and brand integrity.

 

Your Qualifications: 

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

 

  • 6+ years experience writing for digital products, including end-to-end feature development
  • 5+ years in content development and editorial strategy
  • Experience designing global products for a diverse range of users
  • Analytical thinking about customer journeys and content flows 
  • Ability to make strategic recommendations, draft presentations decks and present to leadership
  • High-level problem solver and idea generator, with strong attention to detail 
  • Analytical skills to gather business/user insights and apply findings
  • Proven ability to work collaboratively and effectively cross functionally and with design teams

 

Nice to have:

  • Understanding of SEM and SEO
  • Experience with a/b testing preferred

 

Why You'll Love Working Here: 

Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work. 

Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace. 

 

We're Remote-First: 

In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland. 

 

About Us: 

As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. 

 

Equal Opportunity Employer: 

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires. 

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Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Merchandising, User Experience, Work from Home, Operations, Retail, Research, Technology, Contract