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Packaging Product Manager, US Remote

Date:  Sep 15, 2021

Waltham, MA, US, 02451

Company:  Vistaprint

Who We Are:

Vistaprint’s Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vistaprint brand, reach new audiences and offer the best possible experience for every customer.

It’s an exciting time to join the Vistaprint organization and you’ll have the outstanding opportunity to join the Delivery Experience (DEX) team. At Vistaprint, the DEX team is the engine that is drives innovation and operational excellence in the end-to-end Delivery Experience for our customers, including shipping, checkout experience, and inner and outer packaging solutions.

What You Will Do:

  • Be the owner of Packaging portfolio including product packaging, external packaging, and balanced packaging. This includes packaging solutions that leaves our internally owned fulfillment centers and those that come through a 3rd party fulfiller within our network. Lead autonomously these projects with the key partners to make sure they are delivered, and business & customer impact measured.
  • Drive innovation in new packaging design to better serve customer needs and new use cases (display, bundles/kits, samples)
  • Run packaging cost and lead investment decisions (level up on material spec, increase automation in processes) while keeping all critical metrics in mind.
  • Be responsible for the Packaging 1-3 year roadmap. Define and lead its execution with different team members and partners.
  • Guardian of the Delivery promise and Brand value to customers. As the Packaging Product Manager, you’ll be at the center of setting the expectation of how customers will receive their order and the excitement/assurance at that “unboxing” moment. Unboxing experience is a key touchpoint to secure trust and build long-term relationship with our customers. This role will serve as an interface between customer happiness and the Vistaprint/Cimpress industry-leading fulfillment & logistics capabilities.
  • Go-to person for Packaging. The key point of contact for Packaging related opportunities & projects, being able to recommend and implement improvements to Lines of Businesses (LOBs), Manufacturing and Marketing Teams. Contribute learnings across other Cimpress businesses.
  • Lead to improve key metrics: delivery complaint, customer happiness and sustainability KPIs like reduce plastic, increase recycle/reuse. Co-lead actions and projects to solve issues, identifying improvement opportunities and driving execution with internal teams (VSOs, Fulfiller Operation Support, Platform Support, etc…) and/or 3rd Party Fulfillers in NA to solve packaging related issues.
  • Rally the organization behind your goals. Partner with many cross-functional counterparts to deliver on your ambitious plans, including Marketing managers, Product GMs, and partners in Manufacturing, Customer & Competitor Insights and Technology teams.

Your Qualifications:

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • Has a Customer-centric approach. Put themselves in the shoes of our customers to ensure we meet their expectations. Bachelor’s degree is required, preferably in technology or engineering.
  • Has curiosity for technology and data-enabled decision making. We look for people interested in technology, able to interact with technically oriented teams and can use diverse tools for monitoring and reporting results & outcomes.
  • Has a test & learn demeanour but is accountable for the results. We want people who meet challenges head-on and bring solutions for our opportunities. We aren’t afraid to take chances and lead the results, whether good or bad. We love when we win and learn when we miss.
  • Builds trust throughout the organization. You’ll be relying on and supporting multiple other teams. It’s important to work closer in a way that encourages them to want to work with you. You have good verbal/written communication skills.
  • Is autonomous. Ability to handle and deliver projects while keeping a great teammate and open communication approach.


Nice to Have:

  • Be comfortable deliver business results. You’ll need to show that you can both think strategically and execute with agility. Important metrics include Delivery complaint, Customer satisfaction, and Sustainable Packaging practices & volumes.
  • Build positive relationships. Demonstrate you can work well and develop trusting relationships with a different set of partners.
  • Grow your competency. We are looking for people who can grow with the organization. We’ll want you to prove you can handle more responsibility and complexity.


Why You'll Love Working Here:

Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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