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Operations Support Engineer, Merch Tech- US Remote

Date:  Apr 30, 2021

Waltham, MA, US, 02451

Company:  Vistaprint

Who We Are:

Vistaprint is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression – and we’re fueled by forward-thinking and innovative technology. We encourage our engineers to think like owners – to continue to act small as we grow. Every team builds their own roadmaps, and chooses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level, while still feeling small and nimble.

Just last year, Vistaprint generated $1.508B in revenue through customized print products, signage, apparel, websites and more.

As an Operations Support Engineer, you will be part of a team that enables Merchandising specialists across the world by providing them with high quality support and service for the tools they’re using to build website content.

What You Will Do:

  • Resolving problems, settling their root cause and business impact, proposing long term prevention, and reporting on those activities
  • Acting as the main point of contact for tooling users and partners related to requests/issues coming from systems in production environment, and routing them to the appropriate dev team
  • Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency
  • Being an owner of the training and documentation materials for the use of operational toolsets and detailing on the use, standard methodologies, and solving problems for our operational toolsets
  • Crafting feedback loops with engineers, POs and tooling users and partners
  • Hands-on problem solving of issues in our production environments


Your Qualifications: 

  • Educated at a Bachelor degree level in Business or Computer Science (or equivalent) or at least one year of relevant work experience
  • Excellent communication, organization, and collaboration skills required
  • Strong capacity for logical thinking, with the ability to troubleshoot problems within a large distributed system, crossing many technology domains
  • Willingness to resolve repetitive problems while determining detailed handling and prevention.
  • High degree of familiarity with a modern administrative scripting or programming language to automate repeatable processes and perform changes (C#, Powershell, Python, etc.)

Nice to Have:

  • Knowledge of Content Management Systems (SiteCore, Contentful, or similar)
  • Knowledge of Merchandising and Marketing is a plus
  • Familiarity with Agile methodologies (Scrum, Kanban) is a plus

Why You'll Love Working Here:

Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Remote First-Culture:

In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane’s return as CEO, we’ve renewed our focus on empowering and helping small businesses. To do this, we create customer value (and delight) through accessible, cutting-edge technology. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.

Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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