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Director, Creative Project Management Office (PMO) - US Remote

Date:  Jul 22, 2021

Waltham, MA, US, 02451

Company:  Vistaprint

Who We Are:

Vistaprint’s Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vistaprint brand, reach new audiences and offer the best possible experience for every customer.

At Vistaprint, we believe a best-in-class Creative Program/Project Management team is critical to maximizing our Marketing and Creative team’s output and impact. We are looking for a Director, Creative Project Management Office (PMO), reporting to our Senior Director-Creative Ops, to build and strengthen this essential practice within our Marketing organization.

The Director, Creative PMO will lead the Creative Project Management Office (PMO) responsible for managing Program Managers, passionate about large scale advertising and brand initiatives with external partners/agencies., and Creative Project Managers, supporting channels such as email, online display, print, content and social media marketing. In total, the Director will be leading a team responsible for providing full program/project management support for a wide array of campaigns and projects, varying in scope from large, cross-functional strategic campaigns to business as usual (BAU) requests.

What You Will Do:

  • Lead a robust team that will effectively supply to the organization by getting results through the creative program/project management subject area. Provide ongoing guidance/direction to establish and enhance the PMO's capabilities while driving efficiency, productivity, and quality throughout the Creative organization.
  • Build, lead and run a team with varied strengths of Creative Program and Project Managers supporting a wide array of advertising, brand, digital marketing, and site campaigns. Mentor, coach and support ongoing development of all team members.
  • Establish processes that ensure the Creative team runs smoothly internally and cross-functionally with other teams; Collaborate with Marketing, Brand, and GTM teams to develop a comprehensive understanding of campaign and project priorities. Ensure alignment of creative teams and resources to overall timelines and milestones to meet deadlines and deliver high-quality work.
  • Work with creative leadership to allocate and assign Creative resources across ever-changing creative needs, timelines, priorities, and asset types; act as first point of contact for defining new types of work and ensuring proper ‘casting’ of creative talent accordingly. Establish consistent processes for engaging with external agencies/vendors and streamline onboarding process.
  • Work with other Project Management / Production function leads across Marketing and Customer Experience organization to streamline processes and tools for creative project management, identify opportunities for efficiency across teams and share best practices.
  • Develop a comprehensive understanding of creative project workflows and work with Program and Project Management teams to formulate and report on relevant KPIs to optimize team performance, maximize efficiencies and improve project outcomes.

Your Qualifications:

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 6+ years of experience running creative project management or creative operations in-house at a global brand.
  • 8+ years of diversified creative project management; experience with project planning and implementation, and resource planning is highly preferred.
  • Effective and accountable leader and people manager, with strength in active listening, change management, collaboration and communication.
  • Demonstrated ability to build and implement new project management standards and processes within a highly matrixed organization. Experience developing and deploying KPI framework to measure performance and guide decision making.
  • Must have experience serving as a Creative Project Management Lead and partnering with senior leadership to resolve and escalate critical issues, risks, and dependencies for successful and timely completion of projects.

Nice to Have:

  • Experience with agile-based methodologies, within creative services organizations, is a plus.
  • Highly collaborative, self-motivated and decisive with the ability to adapt to changing and competing demands.
  • Experience with Vendor Management
  • Understands and advocates for creative excellence.


Why You'll Love Working Here:

Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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