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Service Desk Administrator (Help Desk)

Date:  Sep 9, 2021
Location: 

Tunis, TN, 1053

Company:  Vistaprint

Service Desk Systems Administrator

 

 

SUMMARY

 

As a member of the Service Desk Team, you will be the first point of contact for supporting our employees and working with the different IT Teams across the world.

 

PRIMARY RESPONSIBILITIES

 

  • Provide excellent customer service remotely and thru phone.
  • Primary initial contact for all desktops/laptops, Smartphones; Mac support and printers issues
  • Troubleshoot and solve common IT issues (issues troubleshooting, computer hardware failures, software installs, access requests, etc...)
  • Support/administer Active Directory, Exchange, virus/spam detection and the company’s internal applications
  • Create, change, and delete user accounts per request.
  • Follow security policies while carrying out desktop support

 

 

ADDITIONAL RESPONSIBILITIES

 

  • Documentation as needed
  • Work on projects as needed
  • Workload and work direction will be driven by a Service Desk ticketing program

 

 

KNOWLEDGE AND SKILLS REQUIREMENTS

 

 

1)     EDUCATION:

 

  • Associates degree in Information Technology (Technicien Supérieur en informatique/réseaux), B.S./in Computer Science, Information Systems
  • Microsoft or other certifications preferred but not required
  • At least 1-year experience of systems administration or in a technical support

 

 

2) Experience and Skills requirements:

 

  • Experience on Hotline and Service Desk/ Helpdesk strongly preferred
  • Good English level
  • Hardware and software troubleshooting  
  • Active Directory
  • MS Exchange knowledge
  • Anti-Virus technologies
  • Spyware removal and prevention
  • Understanding of Server and Desktop operating systems

 

 

3)     ADDITIONAL REQUIREMENTS:

  

  • Strong interpersonal and communication skills
  • Able to follow verbal and documented instructions
  • Ability to document procedures
  • The ability to prioritize work, work well independently and work well with others in a team environment
  • Ability to react quickly in an ever-changing environment.
  • Must be able to work nights / weekends


Job Segment: Service Desk, Information Systems, Information Technology, Help Desk, Computer Science, Customer Service, Technology