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CARE Design Artist

Date: Aug 18, 2019

Location: Tunis, No state specified, TN

Company: Cimpress/Vistaprint

Review edit or create customer designs to ensure they meet print design standards and customer business expectations using various graphic skills (Adobe Suite: Ai, Psd, Id, Adobe Type Kit…) and company’s internal tools.

 

Key Outputs

·       Achieve high quality standards as defined for print review processes

·       Design, edit and retouch designs for print processes

 

Key Responsibilities /Duties

 

·       Answering all customer inquiries through various channels : ticketing (offline), video chat (live sessions), and any additional channels as developed in a courteous and professional manner.

·       Processing designs based on the process requirements and produce a high-quality result useful for production ensuring customer satisfaction.

·       Achieve the targets set by the team lead/team manager.

·       Demonstrates a positive attitude.

·       Executes the processes as documented and made available.

·       Proactively raise issues regarding systems, tools, performance and processes.

·       Applies customer satisfaction oriented approach in his/her daily tasks.

·       Performs additional duties as requested by team lead/manager

·       Involving in activities that induces continuous improvement in the skills required for the role.

 

Experience & Qualification

·       Degree/diploma course in Graphics designing from a renowned institute or university

·       Demonstrates a high level of understanding about existing commercial designing software applications such as Adobe Illustrator or Corel Draw, Adobe Photoshop…

·       Exhibits creativity skills that are part with industry standards

·       Fluent with verbal & written English communication

·       Previous experience in a multi-channel customer service environment preferred

 

Additional characteristics and personal attributes will include:

·       Strong ethical behavior combined with unmatched passion, commitment and drive for quality excellence.

·       Knowledge of MS Excel, Word and Outlook

·       Ability to adapt to new software applications/CAD tools

·       Adaptable style that is comfortable within a high energy, action-oriented culture

·       Flexibility to work in various shifts according to the business need

·       Design Portfolio with specific trends and techniques is a plus

 

 

 

What’s in It for You:

 

·       Work in a highly collaborative team

·       New learning opportunities

·       Excellent working atmosphere

·       Lunch benefit: meal vouchers

·       Group Health Insurance

·       Games area (ping-pong, baby foot, PlayStation 4, Xbox…)

·       Onsite catering and cafeteria

·       Chillout room

·       Team Buildings and Team meals

·       And much more!


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