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CARE Specialist

Date:  Apr 3, 2021
Location: 

Taguig, Metro Manila, PH, 1634

Company:  Vistaprint

CARE Specialist - (FOR POOLING)

Job Purpose:

 

               The CARE specialist handles customer service inquiries regarding Vistaprint products, services and site navigation in a professional and efficient manner. Specialist will follow guidelines to support our commitment to providing world-class service.

 

Key Outputs

 

  •  Provide excellent customer experience through superb customer service to all customers
  •  Ability to empathize and relate to customer even during difficult conversations

 

Key Responsibilities/Duties

                       

            Customer Obsessed & Excellence Champion

  • Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as    developed) in a courteous and professional manner  
  • Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined    procedures  
  • Use appropriate systems and available resources as necessary to assist in responding to each request  
  • Build a strong customer relationship and commitment  

Adaptable & Strategic

  • Support and provide information to all internal and external customers in a professional and courteous manner  
  • Adhere strictly on punctuality and schedule changes; comply to company’s implementing guidelines and procedures  
  • Participate in cross-functional communications and meetings to support the team/domain/center  
  • Perform additional responsibilities as require

 

 

Experience & Qualification

 

  • At least six (6) months experience in contact center operations  
  • Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week. 
  • Strong English communication skills, both verbal and written, including active listening and rapport building 
  • Knowledge of and/or interest in internet/web technologies and social media 
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role 
  • Ability to provide excellent customer service while multi-tasking
  • The ability to learn new technology quickly and the ability to use multiple systems 
  • Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus 
  • Working knowledge of MS Outlook, Excel, Word and PowerPoint 

 

 

Key Attributes

 

  • Display willingness to learn through openness to feedback and development 
  • Willing to Work on Site and Work at home 
  • Willingness to work in graveyard, shifting schedules including holidays
  • Willingness to be assigned to different line of business/channel
  • Has an EXISTING internet connection of 10mbps and above (with speed test-proof)
  • Residing within in greater manila
  • Has a suitable work environment that allows them to perform all job requirements
  • Experience in working at home is a plus
  • Experience in email, chat and phones programs is a plus


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