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Senior Manager, Sales Strategy & Operations - US Remote

Date:  Oct 22, 2021

Boston, MA, US, 02111

Company:  Vistaprint

Who We Are:

As an e-commerce powerhouse, Vistaprint is a dynamic organization that maintains an exciting, entrepreneurial culture. Empowering and helping small businesses is our core focus, with an emphasis on creating customer value (and delight) through accessible, cutting-edge technology. The Vistaprint Corporate Solutions team creates self-service platforms for small to mid size businesses, allowing them to provide an in-house digital storefront for up to 40,000 unique products. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.


We are looking for a strategic leader to iterate on the vision for our sales organization and drive sales operations execution. In partnership with sales leadership, and through your team, you will design and administer systems (e.g. incentive plans, learning curriculum, CRM workflows) to support a global high-growth B2B organization with sales teams in North America, Australia, Europe and Northern Africa. Additionally, as a member of the leadership team of Vistaprint Corporate Solutions, reporting under the General Manager of this line of business, you will also help define our overall strategy, inform our go-to-market plans, and directly impact our growth trajectory!


What You Will Do:

  • Lead, coach and develop the Sales Strategy and Operations team
  • Iterate on sales and service organization and systems (e.g. incentive plans, sales tooling, customer service tooling) to drive performance across teams, and support change management work streams (e.g. project management, training)
  • Lead the definition of semi-annual bottom-up revenue forecasts, sales objectives and rep-level targets
  • Ensure seamless commission reporting and payment process for commissioned employees in collaboration with local payroll and HR teams across sales locations
  • Collaborate with the Analytics team to deliver in-depth analyses of the line of business’ health in terms of customer behavior and value, and sales and service performance, and build real-time reporting for customer-facing teams
  • Define and implement vision for our learning team to ensure an exceptional customer experience from acquisition to retention and customer service
  • Lead roadmap definition and execution for our sales and customer service tooling
  • Develop a deep understanding of our customer needs and our competitive positioning in the markets we play, to make informed decisions on our go-to-market strategy
  • Manage vendor relationships for all sales and service tooling


Your Qualifications:

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 5 years or more of work experience in sales operations and enablement, including sales incentives structures
  • 3 years or more of experience leading a team and mentoring them to achieve career goals
  • 2 years or more of experience in management consulting
  • Experience with CRM systems design, ideally Salesforce
  • Passion for problem-solving and generating innovative solutions with a positive “get it done” demeanor
  • Ability to translate complex data into simple accurate decision-driving insights
  • Outstanding collaboration, partnership, presentation, and influencing skills. This includes achieving “success through others” and running executive level communication.


Why You'll Love Working Here:

Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.


Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.


We're Remote-First:

In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About Us:

As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal Opportunity Employer:

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.



Nearest Major Market: Boston

Job Segment: Operations Manager, Sales Management, Sales Operations, Operations, Sales