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Senior Technical Product Manager - US Remote

Date:  Dec 30, 2021

Waltham, MA, US, 02451

Company:  Vista

Who We Are:

Vista's Customer Experience and Product organization serves, inspires, and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers' needs, and we strive to exceed their expectations. Touching every element of the business, we're here to grow and build the Vista brand, reach new audiences and offer the best possible experience for every customer. Born out of over 20 years of being the go-to resource for small business print needs, our team is building the future platform for print, marketing, and digital services for small and medium-sized businesses.

We are builders, design thinkers, and agile planners who are responsible for executing that vision while continuously improving and evolving the needs of our business worldwide. We are here to transform Vista into a full-service product-technology-led organization that supports the growth of over 1,400,000 new small businesses a year. When we bring new people to our team, we look for those who are hungry to learn and excited to share what they discover with others. We want you to rise-up to meet new challenges and feel inspired as you find new answers to old questions. When you do, success won't be far behind.

Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We’re obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer’s marketing needs throughout their business journey. CARE Product and Design will deliver a seamless omni channel experience, where customers can engage across the platform of their choice (phone, chat, design live, social media, etc.) while being presented with the right tools to make informed design decisions.

What You Will Do:

  • Partner with talented leaders, product, operators, and engineers and have a direct impact on the future look and feel of Vista CARE
  • Manage the design and delivery of new products and capabilities that can be leveraged across one or multiple lines of business
  • Work cross-functionally with a diverse set of partners to help create, prioritize, and manage portfolio roadmaps including but not limited to gaining alignment on how we are going to prioritize, what is being prioritized, communicating the roadmap to partners, and updating the roadmap
  • Work directly with customers to identify areas of opportunity, and advocate with engineering for customers needs
  • Create a mechanism to provide consistent tools and technology for voice, chat and other means of customer communications across all regions of CARE
  • Drive product vision across teams by understanding best-in-class Salesforce implementation and deployment
  • Define and implement business cases, acceptance criteria and valuation metrics to ensure we are building scalable products that support CARE
  • Manage and support existing internal operational tools by understanding, validating and prioritizing enhancements
  • Drive business decision making process based on input from stakeholders and cross collaborative teams to help anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
  • Synthesize requirements coming from many functions and demonstrating a solid working knowledge of business domain problems to solve to stakeholders and sponsors
  • Define and track success metrics for business impact
  • Continuously look for opportunities to streamline and improve the current programs and processes

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • Bachelor’s Degree in Business, Economics, or STEM (Science, Technology, Engineering, Mathematics) fields or Equivalent Experience
  • 5+ years of product or program management focused on end-to-end product delivery
  • 5+ years of experience working with cross-functional tech and non-tech teams to build and launch technology products
  • Presentation skills and the ability to articulate sophisticated concepts to cross functional audiences
  • Proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope
  • Experience working with engineering teams to define, scope and prioritize product requirements
  • Experience overseeing roadmap strategy and definition

Nice to Have:

  • Ability to work independently while being able to contribute successfully to cross-functional teams
  • Background in producing data-informed, measurable effective product solutions by leveraging customer insights, A/B testing, and personalization
  • Proven ability in developing large-scale, high-quality, digital services
  • Able to balance quality standards with MVP testing strategies
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences and senior executives

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.


Nearest Major Market: Waltham
Nearest Secondary Market: Boston

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