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Director, eCommerce Merchandising - US Remote

Date:  Nov 12, 2021

Waltham, MA, US, 02451

Company:  Vista

Who We Are:

Vista’s Customer Experience and Marketing organization serves, inspires and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vista brand, reach new audiences and offer the best possible experience for every customer.


As a key member of the go-to-market leadership team, you will be tasked with leading a global team of merchandising strategists who are embedded within Regional and Product lines of business. Merchandising plays a key role for each business, optimizing every part of the online shopping experience to help customers discover and create something they love. We are looking for someone who is passionate about solving customer problems and thrives on mentoring to help make the shopping experience exciting and easy for our customers!


Applicants will need an entrepreneurial spirit, an intellectual curiosity, and a bias towards action. The right candidate works collaboratively, communicates effectively, and drives consensus. They balance the customer experience with business goals and break down sophisticated problems in order to locate and manage their solutions. They are also able to successfully run multiple complex projects simultaneously, handle a fast-paced work environment and changing priorities.


What You Will Do:

  • Lead, coach, and develop a team of global merchandisers, building a high-performance culture to support the key lines-of-business. Build the environment to allow the team to own and be accountable for site performance within their domain.
  • Establish a shared Merchandising vision across the company by collaborating with essential team members, incorporating their inputs, and driving alignment on key priorities for the team.
  • Lead the development of a quarterly Merchandising roadmap, detailing key outcomes and best practices across all teams.
  • Coach your team to break down regional business strategies to develop merchandising requirements and user stories for key areas of focus.
  • Define and analyze patterns, trends, and metrics to identify new opportunities for growth by partnering with Testing and Optimization team on learning agenda and opportunities.
  • Evangelize data and customer testing as a primary source for user stories for team roadmaps.
  • Partner with Digital Product Management team to identify and advocate for new web and tooling features based on current gaps. Lead cross-functional teams responsible for the site set up and QA elements of migration of products and content onto the new platform.
  • Drive thought leadership and critical thinking in relation to Merchandising and how it continues to evolve as the organization evolves.


Your Qualifications:

  • At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!
  • 10+ years of Merchandising experience with an ecommerce business, including leadership of a large team (global experience a plus). Understanding of ecommerce landscape including technologies and tooling.
  • Consistent track record of partnering and collaborating with cross functional teams through conceptualization, design and execution of merchandising strategies.
  • Passionate advocate for the customer with experience in consumer research and testing methodologies.
  • Strong acuity for web analytics and a knowledge of how critical metrics translate to business value.
  • Experience delivering site optimizations in an iterative process that supports agile principles.


Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.


Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.


We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires. 



Nearest Major Market: Waltham
Nearest Secondary Market: Boston

Job Segment: Merchandising, Manager, Product Manager, Retail, Management, Research, Operations