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Customer Care Operations Manager, Dutch Market (f/m/d)

Date:  Jan 13, 2022
Location: 

Venlo, NL, 5928 LW

Company:  Vista

Customer Care Operations Manager, Dutch Market (f/m/d)

Based in Venlo/Netherlands, or Germany
 

You live and breathe customer centricity? As a servant leader you know that your success is measured in your team members’ growth? You are passionate about how agile principles can help creating high performing teams? Then we might have just the perfect role for you!

 

We are Vista, the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing.

Our global CARE team is key in delivering best in class service committed to and focused on providing exceptional experiences for our customers. We are empowered to create lasting impressions and build authentic relationships with a wide range of small business owners each day.

 

Your role will involve:

 

  • You lead a group of independently operating customer service teams for the Dutch market with presences in Venlo, Netherlands and Berlin (DE) and remote in NL.
  • Your goal is to ensure effective collaboration across all teams and departments impacting the Dutch region – in service of delivering better value, faster, to our customers, thus putting the Vistaprint customers at the center of every decision.
  • You drive the continuous development of your direct reports, the Team Coaches, through regular 1:1s, identifying their learning needs and development goals and partnering with our People departments to address these.
  • While ensuring customer centricity in the work of all Operations team members you will also safeguard efficiency and adherence to the company’s financial commitments.
  • As part of your role, you will identify levers of Employee Engagement and work towards continuously improving engagement in collaboration with Site and People Leadership.
  • You continuously create transparency around and enthusiasm for our company strategy, mission and goals and organizational changes related to these.
  • You manage the relationship with our Dutch based recruiting agency.

 

In return you will bring:

 

  • You bring several years of experience in a customer service environment to the table and have proven that you can inspire customer centricity in others.
  • You understand yourself as a servant leader and know that it takes highly engaged employees to accomplish customer happiness and success.
  • Next to solid leadership experience you possess profound knowledge of and passion for principles of change management and agile organizations.
  • You are a strong and empathetic communicator and thrive in a constantly changing environment.
  • You are familiar with Dutch workplace culture and infrastructure; ideally you speak Dutch fluently
  • You have completed a vocational training, bachelor’s or master’s degree in a commercial field or a similar education.
  • You are willing to spend time regularly onsite with the teams in Germany and the Netherlands.

 

You can look forward to:

 

  • A versatile position in a global organization in which you can have a significant impact on our presence on the market
  • Energetic, cooperative and humorous colleagues of international teams
  • Becoming part of a fast-growing ecommerce organization with plenty of growth opportunities and room for experimentation and learning
  • High level of workplace autonomy with the opportunity to work from home on a regular basis
  • Being based either in Germany (working from the Berlin office or remotely) or in Venlo, Netherlands (with the opportunity to work from home regularly if desired)

 

Ready to make an impression? We look forward to your application (to include your earliest possible starting date and your salary expectation) via E-mail to berlinjobs@vistaprint.com or via our online portal.

 

 


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