Quality Engineer

As a Quality Engineer, you will be responsible for continuously improving the quality of both the products and the manufacturing processes. Any quality issues regarding our products and processes will be reported to you for troubleshooting. You will be responsible for identifying the root causes for those issues by applying quality tools including but not limited to “Cause-and-Effect” diagram, 5 Whys, and then working with cross-functional teams to find solutions. In this role, you will be working closely with different teams including Production Supervisors, Quality Inspectors, Manufacturing Engineers, Quality Engineer II, Maintenance Technicians and Production Operators to continuously improve products, processes, and overall customer experience. In addition, you will analyze, interpret, and report findings on customer complaints, conformance audits, products and process audits on a regular basis and work with cross functional teams to address the gaps.

ESSENTIAL FUNCTIONS

• Create and maintain quality standards for all new and existing products and processes. Regularly review these standards against customer feedback and inspector findings, making changes/improvements as necessary
• Analyse, interpret, and report findings on customer complaints, conformance audits, products, and process audits on a regular basis for focussed improvements
• Maintain, analyse, and improve inspection records and data for continuous improvement activities.
• Collaborate with shift leadership for abnormalities and improvement opportunities
• Coordinate quality inspectors to perform daily inspection of products and packages, ensuring data is correct and accurate and that the required quantity and diversity of products/packages are inspected each week
• Apply Root-Cause Problem Solving (RCPS) techniques in a highly structured way, documenting the results, and following up on execution and effectiveness
• Devise sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality and reliability data
• Train others on problem solving techniques through small-group problem solving activities
• Be actively and productively involved in cross-functional Vistaprint teams as a representative of Manufacturing and Quality functions
• Ensures all Quality testing equipment with respect to Calibrations, repair and storage of equipment are completed.
• Lead and participate in Quality Circles/Kaizen focused on addressing major technical quality problems
• Develop standard operating procedures on processes, and train Team Members
• Perform testing on new processes and products, and summarize findings
• Following up with the appropriate channels when mistakes are found
• Supports the plant Quality Inspectors with plant production issues and resolution where applicable.
• Lead, facilitate, and execution of continuous improvement projects as assigned.

OTHER RESPONSIBILITIES

• Other duties as assigned

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Minimum Bachelor’s degree in engineering or related field
• 1-3 years of relevant experience, preferably in world-class manufacturing environment
• Green belt certification or knowledge in statistical analysis techniques (Six Sigma) considered a definite asset
• Must have clearly demonstrated problem solving skills as well as good report writing and verbal communication skills.
• Ability to effectively work independently and with others
• Work accurately under time constraints
• Ability to analyze and interpret technical information/data.
• Experience drafting reports and collating data
• Proficient in MS Office software including Word, Excel, Outlook, and PowerPoint
• Advanced organizational skills
• Data analysis
• Process Capability (Pp, Ppk, Cp, Cpk)
• Fault tree analysis
• Statistical process control (SPC)

PHYSICAL REQUIREMENTS

• The ability to perform normal sitting and standing activities and lift to 50 lbs.
• The ability to stand for long periods of time (up to 12 hours)
• The ability to actively listening and read comprehensive documents

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.