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Systems Administrator

Date:  Nov 8, 2021

Lakeshore, ON, CA, N8N 5G8

Company:  Vista

Who We Are:

Vista is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression – and we’re fueled by forward-thinking and innovative technology. We encourage our engineers to think like owners – to continue to act small as we grow. Every team builds their own roadmaps, and chooses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level, while still feeling small and nimble. Just last year, Vista generated $1.508B in revenue through customized print products, signage, apparel, websites and more.


About the Role

As part of our systems administration team, you will provide support for the computer-related needs of our Windsor manufacturing site from both a print-production and an administrative-related perspective.


What You Will Do:

  • Support day to day incidents as they relate to Viper (Vista proprietary software)
  • Support day to day incidents as they relate to pre-press technologies, including file conversion, transfer, scheduling, ganging, ripping, etc. with 3rd party and Vistaprint proprietary software and hardware mechanisms
  • While supporting production, the Systems Administrator will go to the ship floor, triaging an fixing reported incidents
  • Document all undocumented processes and maintain and update existing processes
  • Work primary in the WND IT Incidents JIRA Kanban Board
  • Answer the IT Hotline
  • Use monitoring tools to proactively identify issues
  • Cell phone management and support
  • Inventory control of IT Equipment
  • Deployment of Viper Patches and Releases
  • PDA support
  • Resolve all IT related issues tracking incidents
  • RMA IT Equipment as needed
  • Log all hours to individual incident or task JIRA tickets


What You Need:

  • Post-secondary or equivalent certification in a computer related field
  • Minimum of 2 – 3 years’ experience in a computer/networking support role
  • Have basic level of design knowledge, primarily but not limited to:
  • Viper Line Setup, Server Builds, Infrastructure, RIP Server Builds and Configuration, File Systems, Statuses, Manifest and Customs, RIP Strategies, Gang and Item DNAs, Bin Management and Viper Settings
  • Have basic knowledge of:
  • Amazon Web Services, Singleton SMRF Services, Micro Services
  • Flexible to changing work hours and shifts depending on the business needs
  • Strong documentation and organizational skills
  • Ability to react quickly in an ever-changing environment
  • Moderate knowledge of desktop support for Microsoft operation systems, and applications, hardware installation and troubleshooting
  • Exceptional interpersonal and communication skills


About Us:

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an exciting, entrepreneurial culture. With founder Robert Keane’s return as CEO, we’ve renewed our focus on empowering and helping small businesses. To do this, we create customer value (and delight) through accessible, cutting-edge technology. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.


Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires

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