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Senior Support Engineer, Marketing Technology- Spain Remote

Date:  Jan 24, 2022

Barcelona, B, ES, 08019

Company:  Vista

Who We Are:

Vista is the industry leader in personalized physical and digital products. We empower over 17 million global customers to make an impression – and we’re fueled by forward-thinking and innovative technology.

Just last year, Vista generated $1.508B in revenue through customized print products, signage, apparel, websites and more.

This Operational Support Engineer position is an exciting role in the Marketing Technology team. This person will be responsible for supporting ongoing initiatives and work requests by implementing existing software capabilities, working with the business to drive work to completion, and providing feedback through partnered teams to improve process and tooling. You will be on a self-organizing team that supports multiple projects with varying solutions. The best candidate for this role is a motivated self-starter who thrives on learning as they go. 


What You Will Do:

  • Work with the business and developers to understand production requirements; document and support the technology platform.
  • Triage and diagnosis of production issues to either resolution or escalation to development squad.
  • Create and curate documentation for end users, other engineers, and business owners.
  • Ensure platform health – monitor performance, resolve data consistency issues, perform needed maintenance.
  • Support our customers and end users – answer their questions, work alongside them to investigate and resolve issues and assist them with completing their work. End users are colleagues from internal Email operation department.
  • Look for how to improve on the existing “way we do things”.


Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • Knowledge of, and ability to, work with relational databases and SQL.
  • Demonstrated front-end skills: HTML5, CSS, handlebars
  • Great communication and customer service skills - comfortable working with non-technical partners and customers.
  • Able to improve and revamp processes as well as provide feedback regarding existing process, tooling, and solutions.


Nice to Have:

  • Knowledge of Git, other source control technologies
  • Experience with JavaScript, Python, other comparable scripting languages
  • Knowledge of email delivery flow, protocols (STMP, POP, IMAP) and email service providers
  • Experience with marketing automation and email marketing technologies such as Marketo, Constant Contact, Adobe Campaign, Iterable



Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista's CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.


We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.


Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.




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