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Product Manager, Technical - Europe Remote

Date:  Nov 16, 2021
Location: 

London, GB, ECR4R 1 BR Dublin, IE, D24 E180 Prague, Prague 5, CZ, 150 000 Barcelona, B, ES, 08019 Amsterdam, NL, 1012 AB Munich, DE, 80333

Company:  Vista

Who We Are:

Vista's Customer Experience and Product organization serves, inspires, and delights customers – and helps others in our organization do the same. From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value. We know our customers' needs, and we strive to exceed their expectations. Touching every element of the business, we're here to grow and build the Vista brand, reach new audiences and offer the best possible experience for every customer. Born out of over 20 years of being the go-to resource for small business print needs, our team is building the future platform for print, marketing, and digital services for small and medium-sized businesses. We are builders, design thinkers, and agile planners who are responsible for executing that vision while continuously improving and evolving the needs of our business worldwide. We are here to transform Vista into a full-service product-technology-led organization that supports the growth of over 1,400,000 new small businesses a year. When we bring new people to our team, we look for those who are hungry to learn and excited to share what they discover with others. We want you to rise-up to meet new challenges and feel inspired as you find new answers to old questions. When you do, success won't be far behind.

 

Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We’re obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer’s marketing needs throughout their business journey. CARE Product and Design will deliver a seamless omni channel experience, where customers can engage across the platform of their choice (phone, chat, design live, social media, etc.) while being presented with the right tools to make informed design decisions. We are seeking a high energy, passionate, Product (Technical) Manager of “do it with help design services” (help customers in designing Vista products) for our Global CARE organization to accelerate our design and digital offerings for our customers. You will help define and execute the overall strategy and vision for the help the customers using design services (synchronous and asynchronous).

What You Will Do:

  • Understand customer problems and launch a human-assisted help for Vista products and design services
  • Lead the product strategy of the new design direction and product brand systems across the CARE experience to improve the customer experience and pricing strategy for the design live sessions and revisions
  • Partner with talented leaders, product, operators, and engineers and have a direct impact on the future look and feel of Vista CARE
  • Manage the design and delivery of new products and capabilities that can be leveraged across one or multiple lines of business
  • Build and improve existing communication tools including scheduling (based on customers demand and manage demand/supply)
  • Bring to the table innovative ideas and simplified experiences that establish long-term relationships with our customers
  • Be a part of the development and execution of the core product roadmap - through both foundational and exploratory deliverables - ensuring its alignment with Vista's vision while serving small business needs.

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • 5+ years of experience in product management or product related field with a strong knowledge of agile development
  • Ability to guide the design direction with internal design teams while adhering to customer experience objectives and product best practices
  • Background in producing data-informed, measurable effective UX by leveraging customer insights, A/B testing, and personalization
  • Proven background in identifying and defining complex problem spaces and find creative solutions, using evidence to make great decisions
  • Excellent prioritization skills to make trade-offs while staying on top of your committed backlog and key initiatives
  • Proven ability in developing large-scale, high-quality, digital service, and experienced in all aspects of the design of digital, consumer facing tools

Nice to Have:

  • Ability to build trust and follow through on commitments, while leading, inspiring others, and providing a positive influence
  • Customer and Stakeholder Empathy

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

 

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