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Data Product Owner, Customer Experience -Europe Remote

Date:  Oct 31, 2021
Location: 

Amsterdam, NL, 1012 AB Prague, Prague 5, CZ, 150 000 Berlin, DE, D-10587 London, GB, ECR4R 1 BR Dublin, IE, D24 E180 Barcelona, B, ES, 08019

Company:  Vista

Who We Are:

Vista’s Data and Analytics (DnA) organization is working to make our company one of the world’s most well-known and successful data-driven companies. The cross-functional team includes product owners, analysts, technologists, data engineers and more – all focused on providing Vista with information and tools we can use to deliver jaw-dropping customer value. DnA team members are empowered to learn new skills, communicate openly and be active problem-solvers. Find out more at https://vistaprint.io/

 

What You Will Do:

  • Be a central part of our mission to become the expert design and marketing partner for small businesses by helping teams across Vista to understand their impact on customer experience and how they can become more customer-centric.
  • Develop and maintain Vista’s first company-wide customer experience (CX) data products that will be the basis for important strategic decisions, prioritization of improvement projects, performance management, and the trigger for operational actions. Being responsible for the design, set up and implementation of new solutions from proves of concept to mature scalable products.
  • Build a deep understanding of your global, multi-faceted partner base, becoming a recognized specialist in CX measurement throughout the organization who translates new insights, requirements and features into a product backlog.
  • Build a consistent and integrated CX measurement system along the customer journey that harmonizes the results and insights between different sources and allows for meaningful interpretation and reliable results, e.g., considering the recency bias of NPS measurement.
  • Deploy new technologies and methodologies to increase the response rate, statistical validity, and level of insights to CX surveys and infer and identify sizeable improvement opportunities from customer feedback.
  • Work with agile product teams of analysts, data scientists, and data engineers.
  • Act as champion for CX measurement and proactively intervene on matters that create roadblocks to individuals or to organizational success, by working closely with the team raising issues to leadership when necessary.

 

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • Bachelor’s degree in Business/Technology and work experience in analytics and/or technical/digital roles
  • Deep experience in CX analytics and in setting up and operating state-of-the-art CX measurement systems and help the organization to drive actions from it
  • Experience setting up statistically valid surveys and experimenting around optimizing surveys and survey design

 

Nice to Have:

  • Experience with CX measurement and analytics related technologies
  • Strong statistical and analytics skills

 

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

 

About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

 

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

 

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