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Operational Support Engineer

Date:  Nov 18, 2021
Location: 

Tunis, TN, 1053

Company:  Vistaprint Corporate Solutions

Key Responsibilities:

 

  • Resolving problems (often requiring strong API troubleshooting skills), determining root cause and business impact, proposing long-term prevention, and reporting on those activities.
  • Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team.
  • Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams.
  • Escalate issues to develop and track problems through to resolution using both manual and automated tracking systems.
  • Contribute to the knowledge of the team through training and knowledge base development.
  • Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

 

Required Skills:

 

  • Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems.
  • Good judgment and ability to manage problems outside of one’s area of expertise.
  • Willingness to resolve repetitive problems while figuring out systematic handling and prevention.
  • Ability to manage multiple concurrent tasks effectively, prioritize rapidly and accurately, and understand tradeoffs.
  • Familiarity with at least one other language, preferably more: .Net, Java, C#...
  • Experience with writing SQL queries and understanding database structure.
  • Excellent communication, or organization, and teamwork skills are required.


Job Segment: Engineer, Database, Developer, Java, SQL, Engineering, Technology