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Account Manager - US Remote

Date:  Nov 12, 2021
Location: 

Providence, RI, US, 02903

Company:  Vistaprint Corporate Solutions

Who We Are:

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an exciting, entrepreneurial culture. Empowering and helping small businesses is our core focus, with an emphasis on creating customer value (and delight) through accessible, cutting-edge technology. The Vista Corporate Solutions team creates self-service platforms for small to mid size businesses, allowing them to provide an in-house digital storefront for up to 40,000 unique products. We thrive on providing opportunities for exploration, collaboration, innovation and growth – for both our customers and our team.

What You Will Do:

We’re looking for a driven Account Manager with a positive and winning attitude to join our team. In this role, you will be responsible for retaining and developing Commercial-Mid Market, Enterprise, and Strategic Accounts. Under the direction of the Account Management Team Supervisor, you will drive the continued retention and growth of our partnerships being passed on from either the Account Implementation team or the Senior Account Executive team.

  • Operate as the lead point of contact for all matters specific to your partners
  • Onboard partners, transitioning from a newly launched status
  • Proactively research client’s company to stay up to date on any rebranding, organization changes, overall print needs, seasonality, etc.
  • Build and maintain strong, long-lasting partner relationships
  • Ensure the timely and successful delivery of our solutions according to partner needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners
  • Forecast and track account metrics, reviewing sales reports to determine account management strategy within your portfolio of accounts
  • Effectively handling critical issues and difficult conversations independently, using Customer Care team and management if/when necessary to resolve issues
  • Document sales opportunities with partners in Salesforce to influence conversations in future calls
  • Leverage cross-functional teams to assist with growth opportunities

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if are unable to meet the exact qualifications, we look forward to learning more about you!

  • Minimum of 2 years of Account Management experience
  • Excellent verbal and written communication skills, specifically over phone and email
  • Fast-learning and flexible within an ever-evolving start-up environment
  • Desire to succeed in a high velocity sales environment with willingness to handle ambiguity

Nice to Have:

  • Formal Sales Training preferred (Sandler, Challenger, etc)
  • Salesforce or other CRM experience preferred
  • Bachelor’s degree is preferred

Why You'll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees. Vista offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

We're Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

About Us:

As an e-commerce powerhouse, Vista creates customer value (and delight) through accessible, cutting-edge technology. We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing. With Vista, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support. In 2020, Vista acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

 

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Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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