Share this Job

Senior Manager, Knowledge Management - Remote

Date:  Aug 27, 2021

Boston, MA, US, 02111 Barcelona, B, ES, 08019

Company:  Cimpress Services

Who We Are:

Cimpress Services' central teams allow us to remain entrepreneurial; to stay small as we grow. These teams enable our businesses to remain laser-focused on their customers and build the tools and services that make Cimpress greater than the sum of our businesses. We are problem solvers. We are storytellers. We are forward thinking. We are relationship builders. We are responsible for company-wide activities like accounting, capital allocation, global tax planning, procurement, communicating with internal and external stakeholders and protecting the company through compliance and risk management. We’re evolving our processes and technology to support Cimpress’ rapid growth.


We are looking for a Knowledge Management Lead to join our growing team!  Can you transform the way we capture, store, share, curate and search information at Cimpress into a powerful strategic advantage, helping our team members? Your primary responsibility will be to level up what has often been referred to as Knowledge Management across Cimpress' central teams and Vistaprint. You'll have a new name for this work. It could be Knowledge Cultivation or Collective Intelligence, but whatever it's called, you'll be doing more than sourcing tools and deploying them to our teams!


Success will mean knowledge is published, and is easily discoverable, cataloged, organized, and meaningfully leveraged such that it enables our success. You will shape the future of patterns and practices and transform how knowledge becomes a towering strength of our culture and a competitive advantage. You'll be actively taking extensive input from stakeholders around the world and use their feedback, as well as data, to root your understanding of, and evolve to the future of how we work.


We don’t just want to manage information and make it discoverable; we want to help our team members take better notes and learn how to digest, write, and synthesize content as well.


What You Will Do:

  • Evangelize and role model best practice tools and ways of working, taking ownership for the change we want to create
  • Establish and leverage regular feedback loops with partners to understand our goals, how we work and how our collective knowledge can supercharge results
  • Work closely with tech teams to propose and guide implementation of the tools we use
  • Measure progress against defined outcomes


Your Qualifications:

At Cimpress, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!


  • A deep understanding of knowledge management and how to build high performing practices to add value to an organization
  • Demonstrated examples of establishing/leading knowledge management efforts in large/complex organizations
  • Familiarity with current SaaS based knowledge management technologies and strategies
  • Experience enacting change and evolving ways of working, nurturing, educating and taking people with you towards a desired end state


Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.


We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.


About Us:

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.


Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.



Nearest Major Market: Boston

Job Segment: Manager, Merchandising, Risk Management, Compliance, Procurement, Management, Retail, Finance, Legal, Operations